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The Fear of using Social Media and getting Customer Complaints
Many businesses are fearful of using social media, primarily because they worry about customers complaining online and the backlash that can follow. I bring this up because after my Easter Lasagna...
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Five Easy Steps to Deal With Customer Complaints on Social Media
Once you are open to using social media, you need to have a plan to deal with negative feedback just the same as you should with the positive. Here are some simple steps on what to do. This will be...
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If Donald Trump had this, the World would be a Different Place Right Now
The One Thing that could have changed the course of the last 4 months. Okay… I’ll have to confess now, my husband and I are political news junkies. I will admit I watch the US news a lot more in the...
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What do you include in a Social Media Policy?
As I shared in a recent article, having a Social Media Policy is a must, but if you are creating one – what do you include in it? Remember this … A Social Media Policy guides the business and staff as...
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Big, really BIG, news about LinkedIn
LINKEDIN GROUPS * BIG CHANGE! Well just this past week, LinkedIn announced that they are no longer supporting the LinkedIn Group API access for posting on their groups or viewing the groups content via...
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